Shipping & Return

PLACE ORDER ONLINE AND PICK UP IN STORE

Now you can place the order on our website and then pick up your items from our North Sydney store during business hours. After you place your order, we will send you a confirmation email for your pickup. Our store address is:

Casa Amaria
41 Ridge St, North Sydney NSW 2060

SHIPPING WITHIN AUSTRALIA

For all orders, our shipping rate is calculated at checkout based on your delivery address. All our domestic orders are sent out via SENDLE. Tracking numbers are used and deliveries require Signature on delivery. Standard post delivery times are approximately 1-5 business days from the time of order. The timeline will be shared by Sendle once the package is dispatched.

Please note: If your address is in remote area, we might give you a further notice for the shipping rate difference.

SHIPPING FAQS

How will my order be shipped in Australia?

To guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9am – 5pm. If no one is at your specified shipping address when delivery is attempted, the driver will leave a card, which will direct you to a local parcel office for collection.

Can I track my order?

Yes, all orders can be tracked via the shipping company website.
www.sendle.com.au

Can I change my shipping address after placing an order?

We know you want to quickly receive your order so our store aims to process and pack your order as fast as possible, however, feel free to write email to hello@casaamaria.com - we’ll see what we can do for you.

What happens if my items get lost in the mail?

If you have received a Shipping Confirmation email but have not received your order within the specified timeframe, please contact sendle.com.au and quote your tracking number. You can find these details within your Shipping Confirmation email. You can track the progress of your order at any time by clicking the tracking link contained within your Shipping Confirmation email. If the matter is not resolved though the postal company, please contact us for assistance.

PLEASE NOTE: CASA AMARIA does not accept any liability whatsoever for delayed delivery caused by any third party. All orders require a signature upon delivery. If you are not there to sign for your order, the driver will leave a card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, the driver will not be able to leave your order ‘hidden' at the address.

What happens if my items get broken in the delivery?

Please always check the box before you accept it. If there is any broken or damage of the delivery box, you could refuse to accept it.

Please open and check the items are all in good condition at once after you received. If there is any damage happened, please go to the tracking page to submit an insurance claim within 48 hours. To help up us for the claim, please kindly help to take a photo including:

The packaging,
The parcel label (clearly showing the reference number), and
The damaged item.

Important: These all need to be displayed all in the one photo for the claim to be processed. Please send the photo to: hello@casaamaria.com

CANCELLATION

We may cancel any order or part of an Order (including Orders which have been accepted) without liability to you for the cancellation if at any time if:

(a) the requested products in the Order are not available.

(b) there is an error in the price, or the product description posted on the Website in relation to the product of the Order; or

If any payment has been taken for a cancelled Order, then the full payment amount of any part of the Order that has been cancelled, including shipping fees will be refunded to your original payment method.

RETURNS

We want you to be completely happy with your purchase from us.

If for any reason you wish to return the product you have purchased that is completely fine. You will however have to cover the return shipping costs yourself unless of course the item is damaged or faulty.

We ask that you contact us and advise that you wish to return a product within 7 days of receiving the item. The item will also need to be in saleable condition and unused if you wish to return it.

Once we have received your return safe and sound at our store, we will then issue your refund via our website using the same method of payment that you used to place the original order.

Unfortunately, we cannot offer exchanges.

All purchases on Sale items are final unless the product is deemed faulty. In that case we will happily refund your purchase. However, no returns or exchanges are available on change of mind items that are purchased on Sale.

If you have received an item purchased on Sale and believe the item to be faulty, please contact us via email hello@casaamaria.com